PRIVACY POLICY

Overview

At PEPCEUTICALS, we are committed to protecting your privacy and handling your personal information in a safe, transparent, and responsible manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)
  • Order history and purchase information

Information collected automatically:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Cookies and tracking technologies

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about purchases or support requests
  • Provide order confirmations and shipping updates
  • Improve our website and customer experience
  • Prevent fraud and enhance security
  • Comply with legal obligations

We do not sell your personal information to third parties.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Your consent
  • Performance of a contract (processing your order)
  • Legal obligations
  • Legitimate business interests (such as improving services and preventing fraud)

Sharing Your Information

We may share your information with trusted third parties only when necessary, such as:

  • Payment processors (e.g. Shopify Payments, PayPal, Stripe)
  • Shipping and logistics providers
  • Email and marketing platforms (e.g. Shopify Email, Klaviyo)
  • Analytics providers (e.g. Google Analytics)

All third-party providers are required to protect your data and use it only for the services they provide.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse site traffic and user behaviour
  • Personalise your shopping experience
  • Support marketing and advertising campaigns

You can choose to disable cookies in your browser settings, but some features of the site may not function properly.

Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

Your data is stored securely using industry-standard security measures.

However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil orders
  • Provide customer support
  • Comply with legal and tax obligations

When information is no longer required, we securely delete or anonymise it.

Your Rights (GDPR & Australia Privacy Law)

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request data portability

To exercise these rights, please contact us using the details below.

Marketing Communications

If you subscribe to our marketing communications, you may receive emails about products, offers, or updates.

You can opt out at any time by clicking the “unsubscribe” link in any email or contacting us directly.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

International Data Transfers

If you are located outside Australia, your information may be transferred and processed in countries where our service providers operate.

We take steps to ensure your data is handled securely and in compliance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

PEPCEUTICALS Support Team
Email: support@pepceuticals.com