SHIPPING POLICY

Overview

At PEPCEUTICALS, we are committed to delivering your order quickly, safely, and discreetly. Every order is carefully processed to ensure a smooth experience from checkout to delivery.

This Shipping Policy explains how we handle order processing, shipping times, delivery methods, and related information.

Order Processing Time

All orders are processed within 1–2 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

During high-demand periods, processing times may be slightly extended, but we always aim to dispatch orders as quickly as possible.

Shipping Methods

We use reliable and trusted courier services to ensure safe and timely delivery across Australia.

Available shipping options may include:

  • Express Shipping
  • Free Shipping Over 200 AUD Order 

Shipping options and pricing will be displayed at checkout.

Delivery Timeframes

Estimated delivery times after dispatch:

  • Standard Shipping: 2–7 business days
  • Express Shipping: 1–3 business days 

Please note that delivery times are estimates only and may vary depending on location, courier delays, or external factors beyond our control.

Shipping Coverage

We currently ship across Australia.

We are continuously working to expand our service areas to provide better access to our customers.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

You can use this tracking number to monitor your delivery status in real time.

If you do not receive tracking details within 48 hours of dispatch, please contact our support team.

Shipping Fees

Shipping fees are calculated at checkout based on your location and selected delivery method.

Occasionally, we may offer promotional free shipping offers, which will be clearly displayed on our website.

Discreet Packaging

At PEPCEUTICALS, we value your privacy.

All orders are shipped in plain, discreet packaging with no branding or product details visible on the outside of the package.

Your privacy and confidentiality are always respected.

Delays and External Factors

While we strive to ensure timely delivery, delays may occasionally occur due to:

  • Courier service delays
  • Weather conditions
  • High order volumes
  • Customs or regional disruptions (if applicable)

PEPCEUTICALS is not responsible for delays caused by third-party shipping carriers once the order has been dispatched.

Incorrect Address

It is your responsibility to ensure that all shipping information provided is accurate at the time of order.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping details, please contact us immediately after placing your order.

Lost or Missing Orders

If your order appears to be lost or has not arrived within the expected timeframe, please contact our support team.

We will work with the courier service to investigate and resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and product.

We will review the issue and offer a suitable resolution where applicable.

Contact Us

If you have any questions regarding shipping, please contact us:

PEPCEUTICALS Support Team
Email: support@pepceuticals.com